Customer Care – Support from Virtual Assistants

Anyone who wants to maintain successful sales of their product or service, or is in the process of bringing it to market, will sooner or later have to focus on the heart of good sales work: customer care.Β 

Whether questions about the product or service in general, pricing and payment methods, returns or exchanges - customers need to feel well advised when they have concerns, and even after their purchase.Β Β 

Our virtual assistants take this important part off your hands, which, when handled properly, can be very time-consuming. Because of limited time, tasks such as following up on customer data or subsequent customer care are often neglected. By focusing on this area, our virtual assistants help you maximize customer satisfaction and sustainably increase revenue.Β 

How does customer support via virtual assistants work?

Contact with your customers takes place primarily via email and phone. You decide how extensive it should be and, for example, during which hours phone support is available. Once the customer care tasks have been defined, our virtual assistants receive a briefing so they can get started right away.

Whether you want to provide the briefing by email or in a document, conduct it by phone or video call, or explain it in a video tutorial is also up to you.

Work performed by the virtual assistants

One of our clients runs a business abroad. We handle customer support for German-speaking prospects and existing customers. This includes translating incoming emails for our client as well as the ensuing correspondence.

For a client in Germany, the assistants answer, among other things, customer questions about products and orders (telephone customer care and support by email).

We are not tied to specific industries, as we can provide assistants with the appropriate know-how for many fields.

Β Our clients come from, among others, the following areas:

  • Blogger lifestyle and social media
  • Online marketing
  • Tax and business consulting
  • Medical fields such as practices
  • Online shops (Amazon, eBay, ...)

Would you like to learn more about working togetherΒ or whether customer care at your company can be handled by our virtual assistants?

Then get in touch with us! We’ll be happy to advise you.